The first few times I tried to use Twitter, it was enormously frustrating: here’s a fairly cool tool that lets me instantly communicate—with nobody.
Using bit.ly means a different kind of frustration: if you’ve ever posted a link to Facebook and Twitter, and watched in real time while the clicks add up, it can get annoying to post a link without using bit.ly. Which is why I think I can guess bit.ly’s next feature. The feature that, in a few months, will make people forget that it was ever a URL shortener.

